Customer Success Associate

Ghent office (Dok Noord)

Interested?

If you are eager to join us, please send us your CV and cover letter to jobs@ziggu.io

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Who are we?

Ziggu is a SaaS (Software as a Service) solution active in the Real Estate industry. We help property developers and homebuilders turn chaos into opportunities. Ziggu centralizes all interactions and automates repetitive tasks between them, their partners and homebuyers. Result? Drastically improved efficiency, reduced costs, and fewer building mistakes. Oh, and their customers love it as well. Through a personal customer portal, homebuyers feel engaged and in the know all the way through construction, up to the handover of their new home.
Ziggu is growing fast and opening different international markets. Our young and ambitious team is looking for its newest addition to the family, are you the person we’re looking for?

Here’s the challenge!

We’re looking for a young potential who possesses a strong drive for growth. In this role, you will be managing a broad range of tasks such as maintaining ongoing customer relationships, onboarding and training clients, reducing churn and content creation. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support and handle customer complaints and requests.

Successful candidates must be social, analytical, possess an aptitude for learning and using software and be able to communicate clearly and effectively. The ideal candidate enjoys becoming a product specialist as well as an advisor for our customers.

You will work closely with the Customer Success team and head of product. As a Customer Success Manager, you can have a major impact on the company by not only helping these customers but also by making sure the product and engineering team understand the needs of every user.

What will you do?

  • You will empathize with every aspect of the customer experience, putting customers’ needs first;
  • You will guide and coach customers with proactive customer success processes;
  • You will offer automated and 1-on-1 support to our customers through our chat (Intercom) and through meetings;
  • You will coach customers to be product specialists so they become increasingly self-sufficient;
  • You will onboard customers: from portal set-up and data imports to video calls and webinars;
  • You will create content: help center articles, video tutorials, infographics…
  • You will maintain high levels of customer engagement and satisfaction with a focus on customer loyalty;
  • You will identify common customer challenges to suggest better solutions and advocate for them internally as “the voice of the customer”.

Who are you?

  • You’re the friendly face that likes to help people and has patience when needed;
  • You’re self-motivated, proactive, and entrepreneurial;
  • You have a commercial mindset;
  • You possess strong interpersonal skills that help build strong relationships;
  • A sense of diplomacy, tact, and poise when dealing with customer issues;
  • You’re a solid planner and coordinator that can keep all plates spinning;
  • You can understand complex problems and explain them clearly;
  • For you, the customer always comes first.

What experience do you have?

  • You speak and write fluent Dutch and English and proficient in French;
  • We value enthusiasm and passion over experience. This is an entry-level job;
  • Experience in SaaS is not essential, but a nice to have;
  • You are interested in and have a knack for technology.

What can you expect?

  • Growth opportunities in a fast-paced international company;
  • We strongly believe that our biggest asset is our team. We don’t hire solely based on education or background, but foremost on motivation, passion, and team spirit. You can be sure to join a team of ambitious, passionate people;
  • You’ll find yourself in an environment where you can take ownership and initiative;
  • We believe in a healthy work-life balance;
  • You’ll receive a competitive salary, Macbook, and smartphone;
  • Our company also provides health insurance and 26 paid-leave days;

A job where you can learn and grow within a team that gives you a front-row seat to a rapidly evolving tech scale-up.