Think about the last time you had a really great experience as a customer. Do you remember how you felt right after? Now do the same for the last time you had a poor experience as a customer.
Positive customer experiences are essential to the success of your business because a happy homebuyer will spread the word about your top-notch service. Unhappy customers are even more likely to spill the beans, unfortunately not in a good way…
Below you can find best practices from other property developers who’ve been using Ziggu.
Video is the future. Video works.
Many survey reports state video content is revolutionizing marketing, but customer advisors can definitely tune into this conversation. On Ziggu we see some property developers have already discovered the power of video.
To avoid falling behind your competitors in this fast-moving world, it’s critical you are able to humanize the customer experience. Going digital is not the same as going cold. 😉 Use your customer portal to blow some soul into the project.
Customers hold a ton of secret knowledge about your company and its processes. If you listen carefully they’ll tell you exactly how to improve the customer journey. On Ziggu you can find the listening tool ‘Surveys’. By asking customers poignant questions, you can collect the feedback you need to grow and improve. 🚀
With Ziggu homebuyers have all information in one place. In itself that’s quite the efficiency hack, but why stop there?
The completion of their home shouldn’t feel like a surprise party to homebuyers. Keeping your customers informed throughout the whole construction process is key to maintaining their trust. Here’s how you can use news posts to build trust with your customers.
Managing large scale projects is a challenge for every property developer, whether you have a team of 3 or a team of 20, but particularly so for small developers. We’ll explore three ways you can make the most out of your limited time and how Ziggu can help you better manage your new residential projects.
Taking care of your homebuyers shouldn’t end with the completion of the home. More and more, we see the need for aftercare. Here's how your customer portal plays an important role after your customers move in.