Think about the last time you had a really great experience as a customer. Do you remember how you felt right after? Now do the same for the last time you had a poor experience as a customer.
Positive customer experiences are essential to the success of your business because a happy homebuyer will spread the word about your top-notch service. Unhappy customers are even more likely to spill the beans, unfortunately not in a good way…
Below you can find best practices from other property developers who’ve been using Ziggu.
Video is the future. Video works.
Many survey reports state video content is revolutionizing marketing, but customer advisors can definitely tune into this conversation. On Ziggu we see some property developers have already discovered the power of video.
To avoid falling behind your competitors in this fast-moving world, it’s critical you are able to humanize the customer experience. Going digital is not the same as going cold. 😉 Use your customer portal to blow some soul into the project.
Customers hold a ton of secret knowledge about your company and its processes. If you listen carefully they’ll tell you exactly how to improve the customer journey. On Ziggu you can find the listening tool ‘Surveys’. By asking customers poignant questions, you can collect the feedback you need to grow and improve. 🚀
With Ziggu homebuyers have all information in one place. In itself that’s quite the efficiency hack, but why stop there?
Walking the talk... At Ziggu we help property developers to become more customer centric, so obviously we need to be top of class ourselves. CEO Yannick Bontinckx explains how "human" elements play a crucial role in that approach.
It’s quite a mouthful, but it’s a sentence that Ziggu’s team is very proud to say. In just three years — the platform was launched in late 2018 — Ziggu has attracted some of the biggest players in Belgium’s real estate world.
They’re the ones helping people find their way in a new tool, the ones who listen to feedback, the friendly faces who make everything easier. They are… the Customer Success team!