Think about the last time you had a really great experience as a customer. Do you remember how you felt right after? Now do the same for the last time you had a poor experience as a customer.
Positive customer experiences are essential to the success of your business because a happy homebuyer will spread the word about your top-notch service. Unhappy customers are even more likely to spill the beans, unfortunately not in a good way…
Below you can find best practices from other property developers who’ve been using Ziggu.
Video is the future. Video works.
Many survey reports state video content is revolutionizing marketing, but customer advisors can definitely tune into this conversation. On Ziggu we see some property developers have already discovered the power of video.
To avoid falling behind your competitors in this fast-moving world, it’s critical you are able to humanize the customer experience. Going digital is not the same as going cold. 😉 Use your customer portal to blow some soul into the project.
Customers hold a ton of secret knowledge about your company and its processes. If you listen carefully they’ll tell you exactly how to improve the customer journey. On Ziggu you can find the listening tool ‘Surveys’. By asking customers poignant questions, you can collect the feedback you need to grow and improve. 🚀
With Ziggu homebuyers have all information in one place. In itself that’s quite the efficiency hack, but why stop there?
At Ziggu, we pride ourselves on delivering the best possible people-centered platform for property. But we know our software doesn't operate in a vacuum, and no single property company can operate with just one piece of software. Our new API helps with all of that!
Bring everyone on board with Ziggu's latest feature. Breaking our previous limit of 2, you'll now be able to assign a virtually unlimited number of homebuyers, tenants, investors or professionals to a single unit.
The Real Estate Customer Experience Awards recognised property developers for their commitment to customer satisfaction. This year's winners were chosen for their innovation, creativity, and customer-centric approach.