Real estate developers have a very complex job managing different projects each with different suppliers, contractors, architects and sometimes hundreds of customers. The industry is still at the forefront of technological evolution (like banks were 15 years ago) and often they still work in archaic error prone ways. On top of that, real estate developers often have a bad reputation with their own customers. Homebuyers often feel left in the dark and voice negative feedback.
Ziggu offers residential real estate developers a single integrated solution to manage construction partners, customers and project planning. Resulting in less construction mistakes, less time loss and most importantly, happier customers.
Luxinnovation spoke with CEO Yannick Bontinckx.
We were doing research into the Luxembourg real estate market and came across the programme by sheer accident. We did not hesitate for a second and immediately started to work on our application file.
We were the youngest company during our Fit4Start batch and we are proud to have interviewed over 400 homebuyers, 50 large real estate development firms across Europe, signed 11 beta users, developed a technical MVP and signed our first customers, all within the span of the Fit4Start programme. If you focus, talk and listen to your customers and work hard it shows what you can achieve in a short timeframe.
Walking the talk... At Ziggu we help property developers to become more customer centric, so obviously we need to be top of class ourselves. CEO Yannick Bontinckx explains how "human" elements play a crucial role in that approach.
It’s quite a mouthful, but it’s a sentence that Ziggu’s team is very proud to say. In just three years — the platform was launched in late 2018 — Ziggu has attracted some of the biggest players in Belgium’s real estate world.
They’re the ones helping people find their way in a new tool, the ones who listen to feedback, the friendly faces who make everything easier. They are… the Customer Success team!